Return for Credit Within 30-Day Requires Inspection and RMA# (Return Material Authorization)

Your satisfaction is guaranteed. Upon receipt of your order be sure to inspect each item and, if you are not completely satisfied, it may be returned for a full refund less S/H charges within 30 days from the date printed on your packing list or invoice. Returns are accepted without a restocking fee provided that the products are complete, in like new condition, and returned in original packaging with a valid RMA number and reason for the return. RMA numbers are issued by filling out this online form and by our Customer Service Team by calling 203-792-8622 or e-mailing customerservice@blackstoneind.com. All product returned for credit is subject to inspection prior to credit approval.

Return for Credit After 30-Day

Items returned for credit after 30 days from purchase will be charged a 10% restocking fee. All product returned for credit is subject to inspection prior to credit approval.

Return for Credit within Warranty Period

Items returned for credit that are within the warranty period, yet need work or parts, will be issued a credit at our discretion and charged a 25% restocking fee along with the cost of the parts required to bring the item back into like new condition. If the item is past the warranty period there will be no credit issued and the customer can have the option of a repair estimate provided at no charge or we will return or dispose of the returned item at the customer’s discretion.

Additional Information for our Distributors

All of the above information applies, along with the following: Returned product inspection also applies to returns from our distributors. Automatic credits prior to inspection outcome will not be accepted. If a credit is due, a credit memo will be issued to your account post inspection.

Send Returns To

If you find it necessary to return an item to us for a refund,  please fill out this form (Click HERE). You will then receive an e-mail with your RMA number, and further instructions. 

Damaged in Delivery

For your protection, please do not sign for merchandise until you inspect it for damage. We make every effort to prevent shipping damage. In the event merchandise is received damaged or merchandise is missing, please keep the original shipping carton and take the following important steps: Quickly contact your local UPS office for a Damage Inspection report. Request that UPS return the merchandise to us. Please do not return the merchandise yourself, as this may delay your reorder or credit. Contact our Customer Service Team (customerservice@blackstoneind.com) with the Damage Call Tag number issued to you by UPS and we’ll arrange for reorder or credit.

Defective Merchandise

If you receive a defective item, please contact Customer Service between 8:30 AM – 4:45 PM (ET), Monday – Friday.

Phone: (203) 792-8622
Email: customerservice@blackstoneind.com

Always have your Order or Invoice number when you call.