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Returns: Your satisfaction is guaranteed. We offer a 30-day money back guarantee. Upon receipt of your order be sure to inspect each item and, if you are not completely satisfied, just return it for a full refund less S/H charges. Returns are accepted without a restocking fee provided that the item is in A-1 condition and has not been used. If you find it necessary to return an item to us for repair, replacement or refund, repackage it securely in an outer carton and send it, prepaid and insured, to Foredom Electric Co., 16 Stony Hill Road, Bethel, CT 06801.
 
Damaged in Delivery: For your protection, please do not sign for merchandise until you inspect it for damage. We make every effort to prevent shipping damage. In the event merchandise is received damaged or merchandise is missing, please keep the original shipping carton and take the following important steps: Quickly contact your local UPS office for a Damage Inspection report. Request that UPS return the merchandise to us. Please do not return the merchandise yourself, as this may delay your reorder or credit. Contact our Customer Service Department (customerservice@blackstoneind.com) with the Damage Call Tag number issued to you by UPS and we’ll arrange for reorder or credit.
 
Defective Merchandise: If you receive a defective item, please contact Customer Service between 8:00 AM - 4:00 PM (ET), Monday - Friday at: (203) 792-8622, or e-mail us at customerservice@blackstoneind.com. Always have your Invoice number when you call.