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Returns:
 
Return for Credit Within 30-Day Requires Inspection and RGA# (Returned Goods Authorization):
Your satisfaction is guaranteed. Upon receipt of your order be sure to inspect each item and, if you are not completely satisfied, it may be returned for a full refund less S/H charges within 30 days from the date printed on your packing list or invoice. Returns are accepted without a restocking fee provided that the products are complete, in like new condition, and returned in original packaging with a valid RGA and reason for the return. RGA numbers are issued by our Customer Service Team by calling 203-792-8622. All product returned for credit is subject to inspection prior to credit approval.

Return for Credit After 30-Day:

Items returned for credit after 30 days from purchase will be charged a 10% restocking fee. All product returned for credit is subject to inspection prior to credit approval.

Return for Credit within Warranty Period:
Items returned for credit that are within the warranty period, yet need work or parts, will be issued a credit at our discretion and charged a 25% restocking fee along with the cost of the parts required to bring the item back into like new condition. If the item is past the warranty period there will be no credit issued and the customer can have the option of a repair estimate provided at no charge or we will return or dispose of the returned item at the customer’s discretion. 

Additional Information for our Distributors: 
All of the above information applies, along with the following: Returned product inspection also applies to returns from our distributors. Automatic credits prior to inspection outcome will not be accepted. If a credit is due, a credit memo will be issued to your account post inspection.  

Send Returns To:
If you find it necessary to return an item to us for refund, repair, or replacement, repackage it securely in an outer carton, include the RGA number on the packing list/invoice, and send it prepaid to Foredom Electric Co., 16 Stony Hill Road, Bethel, CT 06801.

Damaged in Delivery:
For your protection, please do not sign for merchandise until you inspect it for damage. We make every effort to prevent shipping damage. In the event merchandise is received damaged or merchandise is missing, please keep the original shipping carton and take the following important steps: Quickly contact your local UPS office for a Damage Inspection report. Request that UPS return the merchandise to us. Please do not return the merchandise yourself, as this may delay your reorder or credit. Contact our Customer Service Team (customerservice@blackstoneind.com) with the Damage Call Tag number issued to you by UPS and we’ll arrange for reorder or credit.
 
Defective Merchandise:
If you receive a defective item, please contact Customer Service between 8:30 AM - 4:45 PM (ET), Monday - Friday at: (203) 792-8622, or e-mail customerservice@blackstoneind.com
Always have your Order or Invoice number when you call.


Product Warranty:

Products with Two Year Limited Warranty:

All Flexible Shaft Motor and Speed Control Combinations, Sets and Kits
Brushless and Brush Type Micromotor Kits
Bench Lathe and Bench Lathe Kits

Filter Hood

Dust Collector

Work Chambers

Fishmouth

Products with One Year Limited Warranty: 

Wax Carver
Drill Presses
H.30® Handpiece Attachments including Angle Grinder, Belt Sander, Filer and Right Angle Attachments

Products with 90 Day Limited Warranty:

Handpieces for Flexible Shaft Machines and Accessories

Products with NO Warranty: Shafts, Sheaths, Duplex Springs, Duplex Adapters

All other Foredom power tools and attachments are warranted to be free of defects in material and workmanship for a period of 90 days from date of purchase by the user.  These warranties do not cover breakage or damage caused by accident, abuse, or misuse and repairs required because of ordinary use and wear.  Repair or replacement will be done at our option if the product is post-paid to our factory.
We pay the return postage charges for all items repaired under warranty.